Gateway management
Connect unlimited Email (SendGrid), SMS (Twilio) and WhatsApp gateways. Assign gateways to partners, set priority and failover order, and monitor delivery rate, cost and health per gateway.
The platform
Every capability you need, in one console
Inno Message is organised into focused modules — inbox, gateways, partners, billing, API and administration — sharing one authentication, billing and audit layer. Here's what each one does.
Messaging
A real-time inbox your team will actually use
Multi-channel unified inbox
The unified inbox aggregates conversations from every connected WhatsApp Business account, Facebook Messenger Page and Instagram Business account. A colour-coded conversation list shows contact, channel, last-message preview and unread counts; the thread view renders speech bubbles, day separators and sent/delivered/read ticks.
- Long-polling every 3 seconds — new messages without a refresh
- Two-tone sound alert on inbound messages
- Tag conversations to partners for billing and routing
- Dedicated mobile inbox with slide navigation for field agents
inbox
NNoor — #4821Perfect, see you then!2
LLiam CarterSuite available?
MMaya R.You: Receipt attached
Today
Can I move my booking to Friday?
Updated to Fri 10:30 ✅
Perfect, see you then!
Capabilities
The complete feature set
Partner management
A central registry of client organisations with environment, status, auto-generated API keys, webhook URLs, balances and credit. Assign gateways and suspend instantly.
Prepaid billing engine
Per-partner balances decremented on every send, with credit limits as a safety net, atomic deductions, refunds, adjustments and a full payment history.
REST API for partners
Partners send Email, SMS and WhatsApp via bearer-token endpoints — fully abstracted from gateway credentials and usable from any language.
Role-based access control
5 role presets (Super Admin, Admin, Accountant, Support Agent, Viewer), a custom mode and 18 granular permissions. Least-privilege by default.
Webhook debug console
Inspect every raw payload from Meta, Twilio and SendGrid with HTTP status, headers, IP and guided fixes for the most common errors.
Mobile inbox
A self-contained, app-like mobile UI with slide navigation, speech bubbles, unread pills and notification sounds. Login auto-redirects mobile agents.
Dashboard & analytics
Live KPI cards — active partners, 30-day emails, SMS delivered and revenue — plus a recent-activity feed for rapid anomaly detection.
Timezone intelligence
System-level and per-user timezone support keeps every timestamp meaningful regardless of where your team is based.
WhatsApp templates
Manage template names, categories, languages and approval status per WhatsApp gateway for compliant outbound messaging.
Zero-downtime upgrades
Idempotent schema migrations apply automatically on load — deploy new features by uploading files, with no maintenance window.
Audit & reporting
Payment history, email/SMS delivery logs, gateway performance, partner balances, webhook events and a unified contact directory.
Channels
One inbox, five channels
| Channel | Direction | Provider | Inbox | API send |
|---|---|---|---|---|
| Send & receive | WhatsApp Business Cloud API | |||
| Send + events | SendGrid | — | ||
| SMS | Send + status | Twilio | — | |
| Messenger | Send & receive | Meta Graph API | ||
| Send & receive | Meta Graph API |
All inbound events flow through real-time webhooks with deduplication by provider message ID.
Business value
Features that move the metrics that matter
Fewer tools, lower cost
Eliminate four separate dashboards, billing accounts and support contracts. One platform, one bill, one team to train.
Less risk
Partner isolation, credit limits and audit trails reduce credential exposure, overspend and compliance gaps.
Faster onboarding
Create a partner, assign gateways and set a credit limit — live in minutes, with API keys generated automatically.