Knowledge base

How-to articles & troubleshooting

Search practical guides for gateways, partners, billing, the inbox and webhooks.

Requirements, upload, and the automatic schema migration that runs on first load.

Set up the initial Super Admin and invite staff with role presets.

Add your API key, From identity, daily limit and assign it to partners.

Account SID, Auth Token, sender number and per-message cost tracking.

Phone Number ID, WABA ID, token and the per-gateway verify token.

How to extract the correct phone_number_id and resolve unmatched events.

Copy the verify token into Meta and confirm in the debug console.

Generate an access key, assign gateways and set environment & status.

Record a top-up with method, reference and note; balances update atomically.

Use credit limits as a safety net and understand available credit.

Use the unified inbox, tag conversations and track read receipts.

Slide navigation, speech bubbles and notification sounds on a phone.

The five presets, custom mode and all 18 granular permissions.

Send the partner access key and handle 401/402/403 responses.

Read email/SMS logs, delivery rates and provider status updates.